Terms and Conditions
Effective Date: March 25, 2025
Welcome to Ethelwerx. These Terms and Conditions govern your use of this website and the services provided through it. By accessing the site or placing an order, you agree to the terms outlined below.
1. Custom Work & Artistic Integrity
Each portrait is handcrafted and made to order. Due to the artistic nature of this work, final pieces may vary slightly from photographs or descriptions. I strive to capture the unique spirit of your pet, but small differences are part of the handmade process.
2. Deposits & Payments
A non-refundable deposit is required to confirm your order and reserve your spot in the schedule. The remaining balance is due upon completion, before the piece is shipped. Full details on deposits and the ordering process can be found on the Order Page.
3. Work in Progress (WIP) Review
You will receive one photo update during the creation process to request minor adjustments. After this stage, I will complete your portrait using my artistic discretion and training.
4. Cancellations & Refunds
Due to the custom nature of this work, I do not offer refunds once work has begun. If you need to cancel your order before work starts, please contact me within 24 hours of placing your order.
5. Shipping & Delivery
Shipping timelines vary depending on the time of year and volume of orders. Estimated delivery windows will be provided when your deposit is received. I am not responsible for shipping delays caused by carriers or customs.
6. Ownership & Use of Artwork
While you own the physical portrait, Ethelwerx retains the right to share photos of the finished piece in marketing materials, on the website, or on social media. If you prefer your piece not be shared publicly, please note this during the ordering process.
7. Limitation of Liability
Ethelwerx is not liable for any indirect or incidental damages resulting from the use of this website or your custom product. All services are provided “as is.”
8. Changes to Terms
I reserve the right to update these Terms and Conditions at any time. Continued use of the site after changes are posted constitutes your agreement to the updated terms.
Contact Information
If you have questions about these Terms or your order, please contact: ethelwerx@gmail.com.